Customer SERVICE

We offer various payment methods to meet your needs: you can find the complete list on the Payments information page.

Yes, the prices you see on the website and your order total already include taxes.

Promotional Codes are special discounts we sometimes send out through our Newsletters. All the conditions of use for the discount will be included in the Newsletter. To take advantage of the Promotional Code on sisley.com, all you have to do is enter the code in your shopping bag before completing the purchase. The discount will be immediately calculated and displayed.

There are various possible reasons: we suggest you check that the card or payment method associated with your account have not expired. Please also check that you've entered the numbers and data correctly, including the expiry date and CVV. If you continue to experience this issue, we suggest you change your payment method and contact your bank for further information.

See in the list of Countries we ship to. Remember to select the Country where you want your order delivered: the items in your shopping bag and Wishlist will no longer be available if you change Country while shopping.

You can choose between different shipping methods at checkout, according to the delivery Country: see all the available options on the Shipping page. If you choose payment through Wire Transfer, please consider that shipping times start from the day on which the payment is received by our bank (this can be up to 3 days after you send the wire transfer).

As the courier will request a signature, it's important to choose an address where you or someone else will be available during office hours (for example at a concierge or office address). If no-one is available to receive the order, the courier will leave a note with a contact number. If you need any help organising the delivery, please don't hesitate to contact our Customer Care.

We will send you an email with the tracking number for your order once the package has been shipped. You can use the tracking number on the carrier's website to check for delivery updates. Registered customers can also follow their order from their account: just log in and go to the 'Orders' page, where you will find all information regarding your online purchases.

You have 14 days to request a return if you prefer not to keep the items you've purchased, whatever the reason. Requesting a return is simple: you will find all information printed inside your order box, and also on this page: Easy returns.The cost for each return request is 5€, which will be deducted from your refund.

All returned items will be refunded through the payment method you chose for your order. The refund will correspond to the final price you paid for the item. We are committed to ensuring your refund is processed as quickly as possible. Once the products arrive at our warehouse, we will take up to a maximum of 14 working days to check that all return conditions have been met. Accepted returns will be refunded shortly after. We will keep you updated throughout this process by email. Please consider the time necessary for the credit to show on your account may vary according to banking procedures and to the payment method you chose.

We cannot refund any extra duties or import taxes you local Customs office may have requested at delivery. Please consider these fees are not requested nor collected by sisley.com. We suggest you contact your local authorities or the carrier for further information before you ship your return.

We're sorry, but returns for orders placed online cannot be delivered to our physical stores. Remember the online return procedure is really quick: read more in our Easy returns section.

By creating an account, you gain access to:
- quicker checkout
- easy order tracking directly from sisley.com
- saving your shipping addresses and personal details for future purchases
- exclusive promotions, news and latest arrivals (if you choose to subscribe to our Newsletter during sign up)

Click on the account icon at the top right of the web site, select "Register" and complete the form. You will have immediate access to all the advantages of your new account.

Click on 'Forgotten your password?' and enter the email address you registered with. We will send you a link for choosing a new password.

Finding the store nearest you is easy: go to our store locator, select your Country and your city to narrow your search.

If you'd like to work with us please visit this page: benettongroup.com/en/work-with-us You can check the current openings, or even spontaneously send us your application. Many of our stores are operated by independent retailers, which is why we advise directly contacting the store in your city and asking the manager if there are open positions. Don't forget to bring along your resume!

We are delighted that you wish to join the Sisley family by opening a new store. To receive more information, we suggest contacting our customer service that deals specifically with this issue by sending an email to customer.care@sisley.com.

For assistance regarding a purchase made in-store, you can contact customer.care@sisley.com. Our Online Customer Care provides support exclusively for inquiries regarding the online shop and has no information on physical stores.

Sisley Black Club is the new 3-tier loyalty program by Sisley that allows you to collect points in participating stores or online (after logging in) and access a range of exclusive benefits and special offers dedicated to members. You can check the terms and conditions here.

You can sign up for free at any participating Sisley store or online by requesting to join the program. If you have already subscribed to the Black Card, you are automatically part of the Sisley Black Club.

You earn 1 point for every €1 spent in participating stores or online after logging in.

Points earned through online purchases will remain pending for the entire return period. Once this period expires, the points will automatically become available. For more information, please refer to the terms and conditions.

The level is determined by the number of confirmed points accumulated. Each level offers increasing benefits:

• Lounge: from 0 to 199 points
  
• Privé: from 200 to 799 points
  
• Rooftop: from 800 points onward
  

A Welcome Bonus of 15% off if you make your first purchase within 14 days of activating your membership.

For every 200 points, you will receive discount vouchers worth €10 or €15, depending on your membership level, to use on future purchases. These can be used in participating stores or online and are valid for 60 days from the date of issue.

A Birthday Bonus of 15% or 20%, depending on your membership level. It can be used from 7 days before to 7 days after your birthday in participating stores or online.

€10 and €15 discount vouchers, earned upon reaching 200 points, can be used on full-price items with a minimum spend of at least double the value of the voucher(s).

They can be combined with each other but cannot be used together with other value or percentage vouchers, nor can they be applied to ongoing promotions, pre-sales, or sales items.

They can be used in participating stores or online after logging in by selecting them directly at checkout.

No, they cannot be combined with each other or with other vouchers, nor can they be used on ongoing promotions, pre-sales, or sale items.

You can check them by logging into your My Area and clicking on “SEE MORE.” To access, you will need to enter the email used for registration and your password. If you don’t remember your password, click “Forgot your password?” and follow the procedure.

Yes, for more details, you can refer to the terms and conditions.

Yes, using a Gift Card as a payment method in-store, when correctly linked to your customer profile, allows you to earn points. However, simply purchasing a Gift Card does not generate any points.

No, if you make a return in participating stores, a return voucher will be issued and your points balance will remain unchanged. You can use the return voucher as a payment method on your next purchase; you will only earn points on any amount exceeding the value of the return voucher used.

For any questions related to Sisley Black Club, you can contact us at blackcard@sisley.com.

You can cancel your membership at any time by contacting blackcard@sisley.com.